four districts of the division—Shravasti, Bahraich, Gonda, and Balrampur.

He emphasized that transparency and speed are being ensured through regular district-level reviews and his personal monitoring of complaint disposal. To verify effectiveness, random feedback from complainants is collected to confirm whether genuine action has been taken, while departmental reports are scrutinized every month. Owing to these measures, Devipatan secured the top position in August with 105 marks out of 120, recording an impressive success rate of 87.5 percent.

The IGRS portal, introduced by the Yogi government, has emerged as a powerful tool for citizen grievance resolution. Following reforms initiated under the Chief Minister’s guidance, the system has become highly effective.

In the August report, Mirzapur division earned the second rank with 96 out of 120 marks and an 80 percent success rate, while Aligarh division came third with 93 out of 120 marks and a 77.50 percent success rate. Basti division secured the fourth position, and Prayagraj division stood fifth among the top five performers.

These divisions have expedited the grievance redressal process by emphasizing timeliness, incorporating citizen feedback, and conducting field visits. This proactive approach has ensured that complaints are resolved in a transparent, accountable, and time-bound manner, setting a benchmark for responsive governance.