making these services more accessible to the public.

Online portal makes things easier-

In addition, UPPCL has introduced quick portals like Jhatpat Portal, Nivesh Mitra, and PTW Portal under a faceless mechanism for obtaining new connections. This means consumers no longer need to waste time visiting the Electricity department's offices for new connections. Online auto load enhancement and self-bill generation have also become possible.

If a consumer’s bill is incorrect, they can submit it for revision through the online portal or app. Similarly, one can use the online services to correct one's name and address, change category, or request a permanent disconnection.

Installment payment option for bills now available-

According to UPPCL Chairman Ashish Kumar Goel, consumers can easily benefit from services like new connections, bill corrections, complaint redressal, and tariff changes through the UPPCL Consumer App. The app also offers assisted billing, which allows for significant improvements in billing quality.

Additionally, the department has provided relief to consumers by allowing them to pay bills in installments. Real-time bill reading, bill generation, and payment at the consumer's premises save a lot of time. Furthermore, banks and fintech companies have been onboarded as collection points. The 1912 helpline is widely operated for electricity supply-related complaints.

UPPCL using social media as a means of communication-

Recognizing the importance of social media, UPPCL has made it a medium of communication. Platforms like Facebook and X are becoming effective channels for engaging with consumers across all districts. People can use these platforms not only to lodge complaints about electricity supply but also to voice various concerns.

The department is addressing these complaints and issues as well. Dedicated social media cells have been established in all DISCOMs. Additionally, consumers receive alerts about their outstanding bills and payment dates via WhatsApp and SMS.